Cancellation & Refund Policy

The 7-day free trial is free of charge. You may stop at any time during the trial; nothing is billed and there is nothing to refund.

• You may cancel at any time by giving 30 days' notice by email to contact@hms4all.com from your account administrator's registered email address.
• Your access continues until the notice period ends. No invoice is raised for any period after that date.
• We confirm the cancellation and the date access ends within 2 working days.

• Monthly subscriptions: fees are billed in advance and are not refundable for a month that has started. There are no partial-month refunds.
• Annual subscriptions paid in advance: we refund the unused advance for complete months remaining after the 30-day notice period, calculated at the monthly rate actually paid (the annual fee divided by twelve).
• Duplicate, excess or failed payments: if you are charged twice, pay more than the invoice, or money is debited but the payment fails, the amount is refunded in full.
• If we end the service for any reason other than a breach by you, we refund any unused advance in full.
• Implementation, data-loading or migration charges, where agreed separately, are not refundable once the work has been delivered.
• Reducing your plan (fewer doctors, departments or modules) takes effect from the next billing cycle; the current period is not refunded.

• We acknowledge a refund request within 2 working days.
• Approved refunds are processed within 7 working days of approval: online payments are reversed through Razorpay to the original payment method, and other payments are returned by bank transfer to the account they came from.
• Banks and card issuers may take a further 5–7 working days to show the credit.
• A credit note is issued for the GST portion of any refund.

On request, and in any case on termination, we provide a complete export of your data within 15 days, after which it is deleted from live systems as described in our Privacy Policy.

Email contact@hms4all.com with the subject "Refund request", quoting your invoice number, the payment reference and the reason. Unresolved concerns can be raised with the Grievance Officer:

• Email: contact@hms4all.com
• Phone / WhatsApp: +91 96937 98977 (Monday–Saturday, 9:00 AM – 6:00 PM IST)
• Post: Curasync Technologies LLP, Kaitha, Ramgarh Cantt, Ramgarh – 829122, Jharkhand, India
• Grievance Officer: Dinesh Kumar, Designated Partner, Curasync Technologies LLP — contact@hms4all.com