Terms of Service

The Service is offered to healthcare establishments and businesses in India. Establishments outside India may subscribe under a separate written agreement. The person accepting these Terms must be at least 18 years old and authorised to bind the Customer. The Service is not intended for personal or household use.

• You must give accurate registration details, including your clinical establishment registration where applicable, and keep them up to date.
• You will name an administrator who manages your Users and their roles.
• Every User must have an individual login on his or her own email address. Logins must not be shared.
• You are responsible for all activity under your account and must tell us promptly if you suspect unauthorised use.

New Customers receive a 7-day free trial with the features of the chosen set-up. No payment is taken during the trial. At the end of the trial you may subscribe; if you do not, the account may be paused, and the trial data is deleted on request or after 30 days' notice.

• The subscription fee is the amount shown in your quotation, order form or signed agreement, plus GST at the applicable rate.
• Fees are billed monthly in advance. You may instead choose annual billing in advance, which carries a discount of about 20%.
• Invoices are payable within 7 days of issue.
• You may pay by bank transfer, UPI, or online through our payment partner Razorpay using the methods it offers (such as cards, UPI and net banking). Card and bank credentials are handled by Razorpay; we do not receive or store them.
• The fee is held firm for the first 12 months. Any later revision will be notified at least 30 days in advance.
• If an invoice remains unpaid for more than 30 days, we may suspend access after written notice. Your data is not deleted during a suspension.

Cancellation and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.

All patient records and other data you enter into the Service belong to you. For patient data you are the Data Fiduciary under the Digital Personal Data Protection Act, 2023, and we act as your Data Processor, processing that data only to provide the Service and on your instructions. You are responsible for obtaining the consents the law requires, including consent for ABHA linkage. You may export your data at any time; on termination we provide a complete export within 15 days and then delete it from live systems, keeping only what the law requires us to keep. Our Privacy Policy explains how we handle personal data.

The Service is a record-keeping, workflow and decision-support tool. It does not give medical advice. Clinical templates, computed scores, alerts and drafts prepared by AI agents are aids to your practitioners; a clinical proposal from an agent is never approved automatically and takes effect only when one of your authorised Users approves it. All clinical decisions, and the accuracy of entries made by your Users, remain your responsibility.

Curasync is an NHA-empanelled ABDM partner. ABHA creation and linkage and health-record sharing through the Service follow the rules of the National Health Authority (NHA) and take place only with the patient's consent. These features depend on NHA systems that we do not control. Any incentive scheme run by the NHA is outside these Terms; we make no promise about eligibility for, or the amount of, any incentive.

You and your Users must not:

• use the Service for any unlawful purpose, or to record information whose collection is prohibited by law;
• copy, resell, sub-license or reverse-engineer the Service or attempt to extract its source code;
• probe, scan or load-test the Service, or try to bypass its security, without our written permission;
• upload malicious code, or interfere with other Customers' use of the Service.

• We aim for 99% monthly availability. Updates are deployed without interrupting service. Maintenance that needs downtime is notified at least 24 hours in advance and normally carried out between 11:00 PM and 5:00 AM IST.
• Support is available Monday to Saturday, 9:00 AM – 6:00 PM IST, by phone, WhatsApp and email.
• Data is backed up automatically every day, and backups are kept for 30 days.
• Bug fixes and improvements are deployed at no extra cost.

Where your plan includes API, MCP or A2A access, the keys issued to you are confidential and must be used only within their permitted scope. We may apply rate limits and may revoke a key that is misused or exposed.

The Service, its software, documentation, and the HMS4all™ name and logo belong to Curasync. These Terms give you a non-exclusive, non-transferable right to use the Service for your own establishment during your subscription; no ownership passes to you. We may use suggestions and feedback you give us to improve the Service.

Each party will keep the other's non-public information confidential and use it only for the purpose of the Service. This obligation continues for three years after the subscription ends.

We may suspend access for non-payment (after written notice), to protect the security of the Service, or where these Terms are seriously breached. Either party may terminate for a material breach that is not cured within 30 days of written notice. You may cancel for convenience as set out in the Cancellation & Refund Policy.

We warrant that the Service will perform materially as described. Apart from that, the Service is provided as it is. Neither party is liable for indirect or consequential loss. Our total liability is limited to the subscription fees you paid in the six months before the claim.

You will indemnify Curasync against claims arising from data entered into the Service without the required consent or legal basis, or from misuse of the Service by your Users.

Neither party is liable for delay or failure caused by events beyond its reasonable control.

We may update these Terms. Material changes will be notified to Customers by email or in the Service at least 30 days before they take effect. Continued use after that date means acceptance of the updated Terms.

These Terms are governed by the laws of India. The parties will first try to settle any dispute amicably; failing that, it will be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996, with the seat at Ramgarh, Jharkhand, in English or Hindi. Subject to this, the courts at Ramgarh have exclusive jurisdiction.

Questions and complaints about the Service can be raised with:

• Email: contact@hms4all.com
• Phone / WhatsApp: +91 96937 98977 (Monday–Saturday, 9:00 AM – 6:00 PM IST)
• Post: Curasync Technologies LLP, Kaitha, Ramgarh Cantt, Ramgarh – 829122, Jharkhand, India
• Grievance Officer: Dinesh Kumar, Designated Partner, Curasync Technologies LLP — contact@hms4all.com

We acknowledge every complaint within 2 working days and respond within 5 business days.